FT. LAUDERDALE, Fla. – September 26, 2001 – Spherion Corporation (NYSE:SFN), today announced that it will expand its business relationship with Sprint PCS to provide customer support as Sprint PCS opens a new Customer Solutions Contact Center in Carolina, Puerto Rico. Sprint PCS is the fastest growing wireless carrier in the . Spherion signed a multi-year outsourcing agreement with Sprint PCS to service the
. The financial terms of the agreement were not disclosed.
The new center will employ more than 120 customer solutions contact advocates by the end of the year, and will initially serve callers from
. The customer contact center began taking calls earlier this month just before Sprint’s formal launch this week. Sprint PCS advocates will field general questions, manage phone activation, answer usage questions and address billing issues.
“We are extremely pleased to be working with Sprint PCS to provide world class customer care for Sprint PCS customers. This outsourcing relationship with Sprint PCS, an existing client, is one example of how Spherion plans to emphasize increased growth in our higher value-add, multi-year services,” said Cinda Hallman, president and chief executive officer of Spherion. “Spherion will continue to look for opportunities to add value to our customers’ businesses through leveraging our experience in call center outsourcing.”
“Building out a quality team of customer solutions advocates will be a cornerstone for a successful Sprint PCS launch and our continued growth in
,” said Alan Winters, vice president for Sprint PCS Global Vendor Management. “Sprint PCS is committed to the
market, and we hope to become one of the most attractive employers on the island not only in the customer contact center, but for all positions.”
Sprint is a world-class global communications company—at the forefront of integrating wire line and wireless communications services. Sprint is a large carrier of Internet traffic and a leader in broadband communications. Sprint built and operates the ' first nationwide all-digital, fiber-optic network and provides a portfolio of advanced data communications services. Sprint operates the largest 100-percent digital, 100-percent nationwide wireless network in the , already serving the majority of the nation’s metropolitan areas including more than 4,000 cities and communities across the country. Sprint has $23 billion in annual revenues and serves more than 23 million business and residential customers, including 8 million local telephone customer lines in 18 states.
Spherion’s customer care professionals engage in over 50 million customer contacts each year at multiple customer care centers. Spherion adds value to its call center clients, including some of the world’s most admired companies in the areas of telecommunications, services, healthcare, manufacturing and technology.
Spherion Corporation provides Recruitment, Outsourcing and Technology services. Founded in 1946, with operations in
and Asia/Pacific, Spherion helps companies efficiently plan, acquire and optimize talent to improve their bottom line. Visit the Company's Web site at www.spherion.com/outsourcing.