Press Release Archive
FT. LAUDERDALE, Fla.,
“With the growing population of Spanish-speakers in the U.S. representing a combined annual purchasing power estimated at more than $500 billion annually, it is crucial for organizations to have the ability to fluently interact with their clients,” said Cinda A. Hallman, Spherion president and CEO. “Through our new bilingual contact center, we are providing a cost-effective yet high-quality solution to organizations serving the fastest growing consumer base in the ”
President of Panama, Mireya Moscoso, added, “We welcome Spherion and are pleased to support its new bilingual contact center with our robust telecommunications and utility infrastructure as well as our large and skilled bilingual workforce. ’s close proximity to the makes us a natural choice for companies such as Spherion with global delivery strategies who seek near shore and low risk international locations.”
Spherion’s bilingual contact center has been operating since early May, fielding contacts for a major telecommunications client. The center supports calls for both Spanish- and English-speaking callers.
Brian Bingham, program manager for
Leveraging more than a decade of experience in managing contact centers, Spherion has seamlessly integrated the new bilingual facility into its global network of contact centers. Spherion is applying its expertise in training, systems and operations management to expand near shore and offshore contact center options for clients.
Spherion’s network of technology-based contact centers operates 24 hours a day via inbound calling, e-mail, Web chat and integrated back-office systems. The Company’s highly skilled and extensively-trained customer care and help desk agents occupy more than 12,000 contact center seats each day and manage millions of contacts each week on behalf of clients.
Spherion Corporation provides recruitment, technology and outsourcing services. Founded in 1946, with operations in
This release contains statements that are forward looking in nature and, accordingly, are subject to risks and uncertainties. Factors that could cause future results to differ from current expectations include risks associated with: Competition - our business operates in highly competitive markets with low barriers to entry; Economic conditions - a significant economic downturn could result in our clients using fewer flexible employees or the loss or bankruptcy of a significant client could materially adversely affect our business results; Changing market conditions - our business is dependent upon the availability of qualified personnel; Corporate strategy - we may not achieve the intended effect of our Business Transformation Strategy; Technology demand – lack of client investments in new technology may result in reduced demand for our Technology services; Technology Investments – our investment in technology initiatives may not yield their intended results; Tax filings – regulatory challenges to our tax filing positions could result in additional taxes; Credit Rating – further reduction in the Company’s credit rating may affect our ability to borrow and increase future borrowing costs; Litigation - we are a defendant in a variety of litigation and other actions from time to time and we may be exposed to employment–related claims and costs; Other - government regulation may increase our costs; business risks associated with international operations could make those operations more costly; failure or inability to complete our outsourcing projects could result in damage to our reputation and give rise to legal claims; managing or integrating any future acquisitions may strain our resources, and certain contracts contain termination provisions and pricing risks. These and additional factors discussed in this release and in Spherion’s filings with the Securities and Exchange Commission could cause the Company’s actual results to differ materially from any projections contained in this release.