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The award was granted for Spherion's outsourcing relationship with Thomson multimedia, formerly Thomson Consumer Electronics. Spherion provides customer support services for Thomson's RCA, Proscan and GE electronic products customers in the area of user customer service support. Spherion handles over five million contacts a year either via phone or e-mail.
Parker added, "We leverage our experience to deliver such expectations—Spherion's 2,000 customer care professionals engage in over 50 million customer contacts each year at 14 customer care centers. Spherion adds value to its call center clients, including some of the world's most-admired companies, in the areas of telecommunications, healthcare, consumer products and technology."
Scott Medawar, Manager of Customer Care Operations for Thomson multimedia, began outsourcing the customer care center to Spherion in 1997, looking to provide world-class customer service for its customers. Medawar added, "Spherion's approach has always been to work as a partner with us, customizing their solutions to meet our goals."
About the 2000 Outsourcing Editor's Choice Awards
Nominations for the awards were judged by Peter-Bendor Samuel, CEO of the Outsourcing Center and Everest Group; Michael F. Corbett, president of Michael F. Corbett and Associates; Barry Wiegler, founder and managing director of the Sourcing Interests Group, and Allie Young, chief analyst at Gartner Dataquest’s Worldwide IT Services organization. The
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Spherion Corporation provides recruitment, outsourcing and technology services. Employing more than 370,000 people annually, it helps companies efficiently plan, acquire and optimize talent to improve their bottom line. Spherion was founded in 1946 and has operations in
In outsourcing, Spherion assumes total responsibility for optimizing customer interactions, helping clients maximize business performance and enhance shareholder value by transforming customer development, the employment process and administrative services.