Press Room

ATLANTA (December 2001)—Witness Systems (NASDAQ: WITS), a leading global provider of multimedia customer interaction recording, performance analysis and e-learning software that enables companies to optimize their customer relationships, today announced the new members of its “Customer Advisory Committee” for 2001-2002.

The committee, which is comprised of customers across an array of vertical markets that use Witness Systems’ eQuality^SM software, will host the company’s annual user conference, Driving Innovation 2002, in New Orleans, La., May 1-4. This event brings together Witness Systems’ customers once a year to focus on new ways to optimize contact center performance. The event also draws participation from the company’s CRM and e-media partners, industry analysts and motivational speakers to profile trends and opportunities facing today’s rapidly evolving customer contact centers.

The new members of the 2001-2002 Witness Systems Customer Advisory Committee include:

• Margaret Flink, Director of Customer Service, CCH, Inc.

   

• Terry Guerrero, Corporate Quality Care Manager, Spherion Corporation

   

• Simone Johnson, Process Improvement Specialist, Capital One

   

• Kristi Irwin-Newberry, National Quality Assurance Manager, J.P. Morgan Chase

   

• Deborah Kirk, HCS Witness Manager, Household Credit Services

   

• Linda Putnam, Director of Quality, Center Partners, Inc.

   

• Bobb Schroeder, National Customer/Process Measurement Manager, Sears

   

Throughout their term, the committee members also serve as liaisons with Witness Systems’ customers. In this role, they function in an information gathering and feedback capacity to share customer views and ideas for future features, functionality and new solutions. The committee also offers input on the company’s array of service offerings, which include Implementation Performance Management, Witness University, Business Consulting Services, Integration Consulting Services and the Customer Interaction Center.

Terry Guerrero, Corporate Quality Care Manager of Spherion Corporation, will serve as committee president for 2002. Spherion Corporation is a Fortune 500 company that provides recruitment, outsourcing and technology services. Guerrero commented:

 “Witness Systems has always made a concerted effort to provide a valuable forum for contact center professionals to exchange ideas and learn new techniques for managing their employees and customers effectively. I see great momentum and promise in the eQuality suite’s evolution and the company’s commitment to take the software to the next level by adding advanced functionality and new solutions to address the needs of contact centers across a range of vertical markets. I’m honored to serve on the advisory committee again this year and look forward to Driving Innovation 2002.”

In its sixth year, Driving Innovation 2002 will address unique insights into performance optimization, quality standards and service delivery, as well as a variety of topics relating to the eQuality suite. Driving Innovation is tailored to meet the needs of today’s contact center executives, as well as CIOs, IT, training and project managers. For more information about the Witness Systems Customer Advisory Committee or to correspond with its members, please visit www.witness.com. To learn more about Driving Innovation 2002, please visit www.driving-innovation.net.

About Witness Systems

Witness Systems (NASDAQ: WITS) is a leading global provider of business-driven multimedia recording, performance analysis and e-learning management software that enables companies to optimize their customer relationships. The browser-based eQuality^SM enterprise collaboration architecture is designed to enhance the quality of customer interactions across multiple communications media, such as the telephone, e-mail and Web, as well as allow companies to capture, communicate and collaborate on customer interactions throughout the enterprise.

As an integrated, closed-loop performance optimization solution, eQuality enables companies to record, evaluate, analyze and learn from customer contacts and the touch points they use—including customer self-service via the Web—to generate additional revenue, develop staff and achieve greater customer retention and loyalty. For additional information about Witness Systems and its eQuality software, visit www.witness.com or call 1.888.3.WITNESS.

Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995: Information in this release that involves Witness Systems’ expectations, beliefs, hopes, plans, intentions or strategies regarding the future are forward-looking statements that involve risks and uncertainties. These statements include statements about Witness Systems’ strategies in the marketplace, its market position and its relationship with customers. All forward-looking statements included in this release are based upon information available to Witness Systems as of the date of the release, and the company assumes no obligation to update any such forward-looking statement. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. The factors that could cause actual future results to differ materially from current expectations include, but are not limited to, fluctuations in customer demand and the timing of orders; the company’s ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company’s markets; the risks associated with competition; the risks associated with international sales as the company expands its markets; and the ability of the company to compete successfully in the future, as well as other risks identified in the company’s Securities and Exchange Commission filings, including, but not limited to, exhibit 99.1 to the company's Annual Report on Form 10-K for the fiscal year ended December 31, 2000 and any other reports filed from time to time with the Securities and Exchange Commission.

Witness Systems and eQuality are registered trademarks of Witness Systems. All other trademarks mentioned in this document are the property of their respective owners.

About Spherion

Spherion Corporation provides recruitment, outsourcing and technology services. Employing 370,000 people annually, it helps companies efficiently plan, acquire and optimize talent to improve their bottom line. Spherion was founded in 1946 and has operations in North America, Europe and Asia/Pacific.

In outsourcing, Spherion assumes total responsibility for optimizing customer interactions, helping clients maximize business performance and enhance shareholder value by transforming customer development, the employment process and administrative services.