Press Release Archive
Burlington, Mass. (March 4, 2002)—Performix Technologies, a provider of software that increases the profitability of contact centers by improving the business performance of its employees, today announced that Spherion® Corporation (NYSE:
The solution provides agents online visibility of their performance against preset targets, enabling them to monitor and improve their own performance. By integrating data from all the existing systems within the contact center and aligning individual agents’ targets with the business objectives of Spherion, Emvolve links the targets to actual activity to provide a complete picture of all aspects of performance across the contact center. All employees, from agent to CEO, within the contact center of Spherion can access performance results online.
“We are committed to delivering value to our customers. In our business, real profit generation is dependent on agent performance and Emvolve Performance Manager helps agents to monitor and improve their own performance, which directly impacts productivity and profit,” said Tom Sultenfuss, VP of operations, Outsourcing Group of Spherion.
“We are proud to announce the success of this program with Spherion. Emvolve is quickly delivering key benefits to advance to the bottom-line objectives of Spherion, illustrating that improving agents’ performance is the catalyst for successfully improving service to the customer and profitability,” said Cathal McGloin, chief executive officer, Performix Technologies.
Customer care professionals of Spherion engage in over 50 million customer contacts each year at multiple customer care centers. Spherion adds value to its call center clients, including some of the world’s most admired companies in the areas of telecommunications, services, health care, manufacturing and technology. Spherion Corporation provides Recruitment, Outsourcing and Technology services. Founded in 1946, with operations in
About Performix Technologies
Performix Technologies provides software and services to the contact center market that increase profitability by improving the business performance of agents. Performix Technologies targets Fortune 5000 companies in the telecommunications, financial services, outsourcing, retail, and energy/utilities industries. The company is headquartered in
Performix Technologies and Emvolve Performance Manager are trademarks of Performix Technologies, Inc. All rights reserved. All other product names and trademarks mentioned herein are the trademarks of their respective owners.
About Emvolve Performance Manager
Emvolve Performance ManagerTM (Emvolve) drives profit in contact centers by aligning what agents do with what the business needs them to do. Emvolve integrates the data from contact center systems, including ACD,