Press Room

Conference: October 16 -18, 2002
Expo: October 17 - 18, 2002

Hilton Scottsdale Resort & Villas
Scottsdale, Arizona

Spherion® highlights

• Featured speaker: Terry Guererro, Spherion Outsourcing. Topics: "Managing the Customer Experience" and "Better Management thru Better Measurement"

   

• Live demos Demonstration of a web-based, and interactive voice response (IVR) assessment for call center representatives and managers

   

Event highlights

• 3 conference tracks

   

• 2 keynote addresses

   

• More than 60 exhibiting companies, with interactive product demonstrations

   

• Call Center site tours

   

• Call Center Magazine’s Customer Care Leadership Awards

   

For more information