Press Room

Ft. Lauderdale, Fla. June 26, 2001 – If you ever had to call customer care to help you activate your cellular phone or ever made hotel reservations, you know the importance of quality customer service. One great service rep can make your day and secure your loyalty. One bad experience with an unfriendly representative can ruin your relationship with just about any company, forever.

Call center managers are well aware of customer expectations. They also know that their company’s profits are directly impacted by the ability to meet or exceed customer demands. In large measure, like in many industries, success comes from the ability to staff their call centers with topnotch talent.

Combining decades of staffing expertise and call center outsourcing experience, Spherion Corporation has designed CallSource Plus^SM -- a staffing solution exclusively for call center environments designed to ensure the highest quality customer service by delivering the highest caliber customer care talent. CallSource Plus has a proven record of successfully transforming call centers into an exceptional resource by delivering specialized skilled talent, quickly filling open positions and increasing employee retention. In many cases, companies can realize a positive impact to their bottom line using CallSource Plus due to the reduction of costly employee turnover and lagging time-to-fill open position rates.

Gary Peck, president of Spherion’s Staffing Group commented, “With over 50 years of expertise in the staffing industry, Spherion is well-equipped to deliver specialized call center staffing solutions to organizations across the nation. We developed CallSource Plus to meet the rapidly growing demands of the call center industry and to address the staffing challenges they face.”

Unlike other staffing solutions in the market, CallSource Plus is tailored to recruit, assess and train service-oriented individuals in a call center environment. Spherion puts each call center candidate through a rigorous screening and assessment process that includes the identification of call center skills in a simulated environment. Prior to placement, all candidates are trained to increase initial success. Ongoing training is also offered to encourage skill development and professional growth.

About Spherion

Spherion Corporation provides Recruitment, Outsourcing and Technology services.  The Staffing Group offers flexible and temp-to-hire assignments, as well as direct-hire placements for office professional and light industrial staffing needs. In addition, the Staffing Group provides comprehensive onsite workforce management solutions through its On-Premise^SM  and CallSource Plus^SM services. Founded in 1946, with operations in North America , Europe and Asia/Pacific, Spherion helps companies efficiently plan, acquire and optimize talent to improve their bottom line.