Press Release Archive
Ft. Lauderdale, Fla., (March 22, 2001)—Spherion® Corporation (NYSE:
Spherion has been supporting the technology infrastructures of Fortune 1,000 companies with end-to-end operational, logistical and technical solutions for more than 30 years. In their managed services engagements, Spherion takes full responsibility for supplying talent, implementing methodologies and metrics for client operations in the networking/desktop, help desk and data center environments.
Robert Hussey, National Certification & Transition Director notes, "Through utilizing Spherion -tested techniques and customer service initiatives, our IT Managed Services Certification Team hopes to provide clients increased productivity, and consistent, reliable performance across the enterprise. This enhanced efficiency will help our clients in their continued effort to enhance their bottom line."
Designed to ensure consistent utilization of the Spherion methodologies already
in place and high levels of quality, the IT Managed Services Certification Process provides concrete verification of service level attainment, escalation procedures, staff skill level, policy and procedure, and customer satisfaction. Ultimately, the team strives to recognize and resolve potential problems before the project is impacted through evaluation of measurements and prevention of non-conformity.
The two-week process begins with an audit of Spherion's original commitments to the client. Next, the Certification Team works with the client's management staff to determine their level of satisfaction with Spherion's IT Managed Services initiatives.
After the information has been gathered, the Certification Team shares its analysis with the client and discusses any next steps or development plans for future offerings. Spherion's expectation is that all IT Managed Services Operations will be certified on an annual basis.
With a combined 20+ years of information technology experience, the IT Managed Services Certification Team brings a wealth of hands-on operational knowledge and best practices to the process.
Robert Miano, President, Spherion Technology Infrastructure Solutions adds, "This promises to be a unique opportunity to track the evolution of our IT Managed Services offerings, verify our operational expertise and assure clients continuous improvement and customer satisfaction in the managed services we provide."
Spherion optimizes networking/desktop, help desk, and data center environments through world-class outsourcing, consulting, project support and staff augmentation services.
Spherion Corporation (NYSE: