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The report evaluates vendors in the help desk arena, and provides an analysis to help customers make better-informed decisions when selecting solution providers, their services or products.

According to Gartner, vendors listed in the 2005 Help Desk Outsourcing Services Magic Quadrant report are evaluated on two key criteria’s: ability to execute and completeness of vision. Criteria for Quadrant designation included: service-level agreements, metrics and measurement programs, market innovation, client references and continuous improvement/quality assurance processes. Spherion was placed in the Challenger quadrant.

“We are proud to be recognized in the magic quadrant report. We believe our listing in the Challenger quadrant confirms our ability to sustain our position in the marketplace,” said Ken Hayes, national solutions director of Spherion. “Looking forward, we will continue to position ourselves in the forefront of the industry by delivering superior help desk services.” 

About Spherion
Spherion Corporation is a leader in the staffing industry in North America, providing value-added staffing, recruiting and workforce solutions. Spherion has helped companies improve their bottom line by efficiently planning, acquiring and optimizing talent since 1946. To learn more, visit www.spherion.com.

Gartner Magic Quadrant Disclaimer
The Magic Quadrant is copyrighted 30 January 2006 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

¹Magic Quadrant for North American Help Desk Outsourcing, 2006, William Maurer and Richard T. Matlus, January 25, 2006