Press Release Archive
Only Pure-Play Recruitment Process Outsourcing Provider to be Featured in the Global Ranking
FORT LAUDERDALE, Fla., June 15 /PRNewswire-FirstCall/ --Spherion Corporation (NYSE: SFN) today announced that its recruitment process outsourcing (RPO) services division has been named to the 2009 "Top 50 Best Managed Outsourcing Vendors" report. The listing was compiled by Brown-Wilson Group for The Black Book of Outsourcing, a leading authority on outsourcing vendors worldwide.
Spherion's RPO division ranked 17th on the 2009 list. This placement puts Spherion in the top ten percent of all firms judged in each survey area. Category area's include: C-Level Commitment, Human Capital Performance, Corporate Direction, Leadership Impact, and new for this year five questions on Accountability, Trust and Transparency. Rankings are based strictly on responses from client surveys.
For eight weeks each spring, Brown-Wilson Group - which authors The Black Book of Outsourcing (Wiley Publishers) - surveys outsourcing users and C-level officers to gain a perspective with decision-makers on the global services industry. After a stringent external auditing process, the client experience responses of nearly 24,000 outsourcing buyers determined the 2009 Black Book of Outsourcing rankings.
Developed in 2004, the annual Black Book of Outsourcing report is recognized as the only independent industry standard for customer satisfaction in the global services industry. Over half of the responses are gathered from CXO-level and governance respondents.
"Spherion's placement on the Black Book of Outsourcing list as the only company focused solely on recruitment process outsourcing is a testament to our RPO division's leadership and talented team of experienced industry professionals," said Rebecca Callahan, senior vice president of Spherion's RPO division. "We are deeply committed to delivering the highest levels of customer service and we are honored to receive such positive feedback from our clients."
These top performance suppliers emerge through ranking the fifty highest among 4,839 global outsourcing suppliers of various service lines and locations, based on the collective client experience of nearly 24,000 user respondents in 2009. Over 1,600 suppliers from 45 countries, who received at least ten verifiable client ballots, were qualified for the 2009 Black Book 50. Vendors could not influence or opt out of the balloting process.
According to Scott Wilson, Partner, Brown-Wilson Group and co-author of The Black Book of Outsourcing, "Spherion ranked among the top suppliers due to its continuous focus on customer satisfaction in providing recruitment process outsourcing services, and successfully managing outsourcing relationships as recognized by their actual clients."
To learn more about Spherion's RPO services, visit www.spherionrpo.com.
Spherion Corporation (NYSE: SFN) is a leading recruiting and staffing company that provides integrated solutions and breakout specialties to meet the evolving needs of companies and job candidates. As an industry pioneer for more than 60 years, Spherion has sourced, screened and placed millions of individuals in temporary, temp-to-hire and full-time jobs.
With approximately 630 locations in the United States and Canada, Spherion delivers innovative workforce solutions that improve business performance. Spherion provides its services to approximately 10,000 customers, from Fortune 500 companies to a wide range of small and mid-size organizations. Employing more than 215,000 people annually through its network, Spherion is one of North America's largest employers. Spherion operates under the following brands: Spherion Staffing Services Group for administrative, clerical and light industrial workers; Technisource for technology professionals and solutions; The Mergis Group for accounting and finance and other professional positions; Todays Office Professionals for specialty administrative personnel; and Spherion Recruitment Process Outsourcing. To learn more, visit www.spherion.com.
About Brown-Wilson Group
Brown-Wilson Group's research mission is to offer balanced, objective and unbiased results to help organizations maximize significance, increase speed-to-results, and mitigate risk in outsourcing/sourcing initiatives. Brown-Wilson Group, based in Clearwater FL USA, (a Data Monitor Company) measures their own success via clients' ability to achieve and sustain significant improvements in their outsourcing decisions from aligning customer experience research and strategies that stand the test of time.
Black Book 50 Methodology
The fifth annual Black Book survey for Brown-Wilson Group's "50 Best-Managed Global Outsourcing Vendors" was distributed electronically to customers, employees, buyers, contractors and users world-wide and available at www.theblackbookofoutsourcing.com. In March, surveys were sent to the nearly 24,000 outsourcing decision makers who were verified in the previous surveys, followed by 357,000 additional invitations sent to individuals in corporations, businesses, organizations and government agencies who use, offer and are employed in outsourcing services or pre-registered for the survey on the Black Book website. Survey entry access codes were available only one time per outsourced function. The survey closed on May 5, 2006. The 31 key performance indicators of vendor satisfaction with supplier leadership are posed with a scoring basis of 0 to 10 (0= deal breaking dissatisfaction and 10= overwhelming exceeded expectations) per criteria. Additionally, 18 key performance indicators in operational excellence are also balloted for later study and custom reporting throughout 2009 for outsourcing clients, buyers, prospective users, analysts, consultants, media and investors.
SOURCE: Spherion Corporation
Web site: http://www.spherion.com/